Booking Fees are required for orders over £20.
They are NON Refundable!
Booking Fees are £15
Terms & Conditions
Full terms and conditions for Bakes by Chelsea are detailed below and by paying the booking fee it means that you have read, understood and accept the terms and conditions.
All payment must be made prior to collection unless payment via cash has been discussed and confirmed. The remaining balance for your order is payable to the same details as the booking fee.
If you require to postpone your order after paying the booking fee I will try my best to accommodate depending on my availability, however if I am unavailable on the new date this will be then classed as a cancelation. (see below)
If you cancel the order I reserve the right to retain your non refundable booking fee especially if items have been purchased such as toppers etc. which may not be then used for any other future orders.
It is your responsibility to read over my recap and confirmation message to ensure you are happy with the final design that will be produced. If there are any alterations that need to be made this needs to be confirmed during the recap process.
Cakes are extremely delicate and require care when transporting and moving, any damage caused to the cake after it has left my possession is no longer my responsibility, this can however be fixed depending on my schedule and the level of damage, this will be charged accordingly.
All of my orders are freshly made, if you advise the collection date I will make it fresh to this date, please avoid keeping the cake for anymore than 3 days as I cannot guarantee the freshness. My cakes do not contain any additives or preservatives unlike shop brought cakes which do have an extended shelf life.
I do offer gluten free/vegan cakes and cakes to suit certain allergies however I do use peanuts, gluten, soya, eggs within my kitchen regularly so please keep this in mind when placing your order. Any orders with allergens of the above I will always bake and decorate at the start of the day prior to any other orders. We are NOT a nut free kitchen & we handle all allergens on a daily basis. Please ensure you read our allergens page which can be found here.
Collection times are given when confirming your order, you will be provided with a 30 minute window that suits your schedule. If you are late to collect your order please be aware that I may not be available. If you need to reschedule your collection time please allow plenty of notice however I may not always be able to accommodate the new time.
Please ensure the cake flavour you are ordering is a flavour you like and understand what it is and or the recipient likes the flavour as I cannot be held responsible if the flavour itself is not to your liking.
Any refund given for disputes regarding a cake design or production of a design are at the discretion of Bakes by Chelsea. Full refunds will not be given for any cake which has been consumed regardless of dispute, as consumption of the cake is viewed as your acceptance that the cake is adequate for the purpose for which it has been supplied. you must return 3/4 of the cake within 24 hours of collection or delivery. Once returned and inspected this is when we will review and consider any partial refund.